Refund policy
Returns & Refunds
We want every Snuggle Sleigh order to bring holiday joy. If something isn’t right, we’ll make it right.
30-day returns
You can request a return within 30 days of delivery. Items must be unused, unwashed, free of pet hair and in their original packaging with tags attached.
Holiday gift returns
Orders delivered between November 1 and December 24 can be returned until January 15 of the following year.
How to start a return
- Email support@snugglesleigh.com with your order number and the item(s) you want to return.
- We will reply within 1–2 business days with return instructions and the return address.
- Please do not send items back without contacting us first — packages sent without approval cannot be accepted.
Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect.
Damaged, defective or wrong item
Contact us within 14 days of delivery with your order number and a photo of the issue. We will send a free replacement or a full refund — in most cases you will not need to return the item.
Wrong size
Wrong size? Contact us within 30 days. We will help you exchange it for another size (subject to availability) or return it for a refund.
Non-returnable items
- Items that have been used, washed or chewed by a pet.
- Gift cards.
- Items marked as final sale.
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may need a few extra days to post it.
Cancellations
You can cancel your order free of charge before it ships. Email support@snugglesleigh.com as soon as possible — orders usually ship within 1–3 business days.
Questions?
Email support@snugglesleigh.com — we’re happy to help.