Shipping policy
Shipping Policy
We currently ship to addresses in the United States.
Shipping cost
Standard shipping is free on all US orders.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email when your order is placed and another email with tracking once it ships.
Delivery time
Our products ship from partner warehouses in the US and overseas. Estimated delivery after shipping:
- Items from our US warehouse: 3–7 business days
- Items from our international warehouse: 7–15 business days
Orders with several items may arrive in separate packages. You will receive tracking for each package.
Holiday shipping
Carriers are busy during the holiday season. For the best chance of delivery before Christmas, we recommend ordering by December 5. Orders placed after that date are still shipped as quickly as possible, but delivery before December 25 cannot be guaranteed.
Tracking
Tracking details are sent by email when your order ships. Tracking can take 2–4 business days to show its first update.
Delays, lost or damaged packages
If your package has not arrived within 25 business days of shipping, or arrives damaged, email support@snugglesleigh.com with your order number. We will send a replacement or issue a refund.
Wrong address
Please check your shipping address carefully. If you notice a mistake, email us right away — we can update it before the order ships. We are not responsible for orders delivered to an incorrect address entered at checkout.
Questions?
Email support@snugglesleigh.com — we usually reply within 1–2 business days.